Client Cases
Satisfied customer speaks: Tabletop Kingdom
Anyone who enjoys a game can visit Tabletop Kingdom in Rotterdam, The Hague, and Haarlem. “Our staff are all passionate gamers. They can always give excellent advice whether the customer is a beginner or someone who already has hundreds of games on their shelf,” begins Sjoerd de Nennie. “But we are more than just a game store; we also create communities. We sell a lot of lifestyle games, such as collectible card games or miniature games like the well-known Warhammer. In our stores, we organize events and tournaments to bring fans of these games together.
Smart features and technical know-how
Sjoerd is Chief Digital Officer. “That means I’m responsible for everything related to technology. I came across StoreKeeper at a trade show and was immediately interested. They offered many new, smart features compared to other POS systems, such as QR code payments. Their technical expertise also made them a great discussion partner for me as a tech professional – very convenient. On top of that, they could integrate with our webshop, which I built myself. So the choice for StoreKeeper was made quickly.
Integration with the webshop
The less you notice an integration, the better it is. That’s definitely the case with the connection between our webshop and StoreKeeper,” Sjoerd continues. “Inventory has to remain accurate: we don’t want to sell anything that isn’t in the store. Thanks to the integration, we can seamlessly synchronize products to our online store. In addition, customers earn points when they shop with us. It doesn’t matter whether a customer buys online or in one of our stores the points are recorded correctly.
Sjoerd’s top 9 favorite features in StoreKeeper
Besides the webshop integration, Sjoerd appreciates features that other POS systems don’t have but StoreKeeper does. He even made a list: a top 9 of cool things in StoreKeeper. “To start with, it’s very easy to roll out a checkout. Sometimes we’re at trade shows and events, and we can run everything on a laptop. Additionally, the system makes it very easy to send payment requests. People often order games or related products from us that haven’t been released yet. For those, we register the order in StoreKeeper and immediately send a payment request. Once both the payment and the product have arrived, we can take the next steps.
Process orders smartly
As soon as we receive a new product and register it in StoreKeeper, we get a notification if that product has been ordered by someone,” Sjoerd continues. “In the dashboard, we can see exactly how many we need to set aside for customers. We then immediately send those customers an email letting them know their order is ready. This way, no products end up on the shelves that have already been sold. Before StoreKeeper, it was very different… We used to track orders on post-its and handwritten lists, and sometimes things went wrong. A customer would come by and see their ordered product in the store and say, ‘Hey, I didn’t get a call…’ That’s obviously not good for your reputation.
Returns, credits, and imports
Here’s the English translation of your text:
Sjoerd: “I also really value the returns feature in StoreKeeper. In the POS, we can select products that need to be returned, and the customer can then exchange them for another product or a gift card. In the dashboard, it’s clearly visible both for us and our accountant which returns have been processed. It’s also very easy to issue credits for web orders. With just a few clicks, the amount is back in the customer’s account.
Additionally, I appreciate the extensive import capabilities. We import products from our suppliers along with an image, category, and purchase price. The software includes a formula that automatically determines the selling price for each product. This is based on our pre-set rules, for example, always rounding the price to .99. The big advantage of importing data is that we avoid typos. It also saves us a lot of time. From just one supplier, we receive 10 to 15 new products every week. Thanks to StoreKeeper, we already save half a day per week for this one supplier alone.
Gift cards and loyalty cards
We work with both gift cards and loyalty cards,” Sjoerd continues. “We print the gift cards ourselves, and thanks to a barcode, we can easily and quickly register them in StoreKeeper. The loyalty cards are scanned and immediately registered in the system with the correct customer information. With every purchase, a customer earns loyalty points, which are automatically recorded. Additionally, customers can load a balance onto their loyalty card to make payments. Thanks to StoreKeeper, this works smoothly as well.
Lightning-fast balances with an app
There are two more items on Sjoerd’s list. “Previously, we used paper lists for balancing. After counting, we had to manually enter all the data into the system. Now we balance using the StoreKeeper app. It’s lightning-fast and saves us a tremendous amount of time. For example, in Haarlem, we’ve reduced this task from 4 hours to 1.5 hours. The store in The Hague is open every day. The less time you need to close for balancing, the better. And because we can now balance so quickly, we can do it more often throughout the year for an extra check.
Centralized ordering and internal transportation
Sjoerd’s final advantage is related to centralized ordering and internal transportation. “To save on shipping costs, we sometimes have products delivered to one of our locations and then distribute them among our stores. StoreKeeper supports us with this. In the software, we can easily check out products at one location and check them in at another. This all happens through the app. The feature is also handy if a particular game is sold out at one store. Our staff can then see in the POS whether the game is still available at another location, check it out there, and have it transported to the correct store. Super efficient!
