Satisfied customer speaks: Tabletop Kingdom
Anyone who enjoys a good game can visit Tabletop Kingdom in Rotterdam, The Hague, and Haarlem.
“Our staff are all passionate gamers. That means they can always give good advice – whether the customer is a beginner or someone who already has hundreds of games on their shelf,” says Sjoerd de Nennie.
“But we are more than just a game store, because we also build communities. We sell many lifestyle games, such as collectible card games or miniature games like the well-known Warhammer. In our stores, we organize events and tournaments to bring fans of these games together.”
Smart features and technical know-how
Sjoerd is Chief Digital Officer. “That means I’m responsible for everything related to technology. I came across StoreKeeper at a trade fair and was immediately interested. Compared to other POS systems, they offered many new, smart features, such as paying via QR code. Their technical know-how also made them a great sparring partner for me as a technical person – which was very pleasant. And on top of that, they were able to integrate with our webshop, which I built myself. So the choice for StoreKeeper was quickly made.”
Integrating with the webshop
“The less you notice an integration, the better it is. That’s certainly true for the integration between our webshop and StoreKeeper,” Sjoerd continues. “Our inventory has to remain accurate: we don’t want to sell anything that isn’t actually in stock in the store. Thanks to the integration, we can seamlessly synchronize products to our online shop.
In addition, customers earn points when they make a purchase with us. It doesn’t matter whether a customer buys online or in one of our stores — the points are always recorded correctly.”
Sjoerd’s top 9 favorite features in StoreKeeper
Besides the integration with the webshop, Sjoerd is enthusiastic about features that other POS systems don’t have but StoreKeeper does. He even made a list: a top 9 of great things in StoreKeeper.
“To start with, it’s very easy to roll out a POS system. We sometimes attend trade fairs and events, and then we can run everything on a laptop. In addition, we can easily send payment requests through the system. People regularly order games or related products from us that haven’t been released yet. For that, we register the order in StoreKeeper and immediately send a payment request. Once both the payment and the product have been received, we can take the next steps.”
Process orders smartly
“As soon as we receive a new product and register it in StoreKeeper, we get a notification if that product has been ordered by someone,” Sjoerd continues. “In the dashboard, we can see exactly how many we need to reserve for customers. We then immediately send those customers an email to let them know their order is ready for pickup. This way, no products end up on the shop floor that have actually already been sold.
Before StoreKeeper, things worked very differently… Back then, we tracked orders with Post-it notes and handwritten lists, and sometimes things went wrong. A customer would come in and see their ordered product on the shelf and say, ‘Hey, I didn’t get a call…’ That’s obviously not good for your image.”
Returns, refunds, and imports
Sjoerd: “I also find the returns feature in StoreKeeper very strong. At the POS, we can select the products that need to be returned, and the customer can then exchange them for another product or a gift card. In the dashboard, it’s clearly visible for both us and our accountant exactly which returns we have processed.
It’s also very easy to refund web orders. With just a few clicks, the amount is transferred back to the customer’s account. In addition, I really appreciate the extensive import options. We import our suppliers’ products along with an image, the category, and the purchase price. The software includes a formula that automatically determines the sales price per product. This is based on our preset preferences, for example that prices after the decimal point are always rounded to .99.
The big advantage of importing data is that we can’t make typing errors. It also saves us a lot of time. From one supplier alone, we receive 10 to 15 new products every week. Thanks to StoreKeeper, we already save half a day per week just for this supplier.”
Gift cards and loyalty cards
We work with both gift cards and loyalty cards,” Sjoerd continues. “We print the gift cards ourselves and can easily and quickly add them to StoreKeeper using a barcode. We scan the loyalty cards and then immediately register them in the system with the customer’s correct details.
With every purchase, a customer earns loyalty points, which are automatically recorded. In addition, customers can load credit onto their loyalty card and use it to pay. Thanks to StoreKeeper, that also works without any issues.
Lightning-fast stocktaking with an app
Two more points remain on Sjoerd’s list. “Previously, we used paper lists for stocktaking. After counting, we had to enter all the data into the system manually. Now we do stocktaking with the StoreKeeper app. It’s lightning fast and saves us a huge amount of time.
In Haarlem, for example, we’ve reduced this task from four hours to one and a half hours. The store in The Hague is open every day. The less time you have to close for stocktaking, the better. And because we can now do it so quickly, we can also do it more often throughout the year, as an extra check.
Centralized ordering and internal transfers
Sjoerd’s final plus point has to do with centralized ordering and internal transfers. “To save on shipping costs, we sometimes have products delivered to one of our locations and then distribute them among our stores. StoreKeeper supports us in this. In the software, we can easily write products off at one location and then book them in at another location. All of this is done via the app.
This feature is also useful when a particular game is sold out somewhere. Our staff can then see at the POS whether the game is still available in one of our other stores, write it off there, and have it transported to the right store. Super efficient!
